Last year ProPublica wrote about the world of work-at-home customer service, spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing the task of mollifying unhappy customers. As we reported on the industry, we invited current and former custom...
For almost a decade, ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep easier and less costly. As part of that series, we published a story about how to get your money back from TurboTax if you were charged for a service that should have been free. Peop...
The startling images have appeared in one news report after another: children packed into overcrowded, unsafe Border Patrol facilities because there was nowhere else to put them. As of March 30, over 5,000 children were being held in Border Patrol custody, including more than 600 in each o...
Like a lot of big federal spending bills, the new coronavirus relief package is a grab bag of unrelated legislation. And one provision in the 5,593-page measure passed last month could lead to revealing conversations between employers and the brokers they rely on to find them the best deal...
In early April, before COVID-19 hit her state hard, Palestine Howze was in a Durham, North Carolina, nursing home, living in pain. She had lost her legs to diabetes, and for months she had been suffering through a bedsore. In her medical records, staff noted that Howze, 71, would moan thro...
In 2018, a crime happened in Arizona. A woman was raped. Raped means someone had sex with her when she did not want to. The woman lives in a long-term care facility. She can not walk or talk. Staff help care for her. She was 29 when she was raped. She got pregnant from the rape. She had a ...