July 31st 2024.
The news of Australian regional airline Regional Express, also known as Rex, going into voluntary administration has caused quite a stir. Despite this, the airline has assured that their regional flights are still operating as scheduled. However, for travelers hoping to fly between major cities, the situation is not as positive as all domestic flights have been cancelled.
This comes as a shock to many, as just last year Rex had announced plans to expand their services to major destinations, including Sydney, Melbourne, Adelaide, and Brisbane. The airline had even introduced 737 flights to these cities. Unfortunately, like many other businesses, Rex has faced difficulties due to the ongoing pandemic.
If you have a flight booked with Rex, the outcome depends on your destination. For flights between Australian cities, the flight has been cancelled. The list of cancelled flights includes routes from Melbourne to Canberra, Brisbane, Gold Coast, Hobart, Sydney, and Perth. Additionally, flights from Sydney to Brisbane, Gold Coast, and Adelaide have also been cancelled. Those who had booked flights from Brisbane to Adelaide or Cairns, and from Adelaide to Perth, will also have to make alternative travel arrangements.
Fortunately, rival airlines Virgin Australia and Qantas have stepped in to assist passengers affected by these cancellations. Virgin Australia has offered to honor all prepaid tickets for direct services between domestic capital cities, without any additional cost. They will be able to provide flights from Sydney to Brisbane, Melbourne, Gold Coast, and Adelaide; Melbourne to Brisbane, Hobart, Perth, Canberra, Gold Coast, and Adelaide; Adelaide to Brisbane and Perth; and Brisbane to Cairns. Those who wish to take up this offer must contact Virgin Australia directly by Wednesday, 14 August.
Qantas and Jetstar are also lending a helping hand to passengers affected by the Rex cancellations. They are offering free re-bookings on their services, and customers can make a booking until 31 August 2024. If you have a Rex flight booked and need to rebook with either Qantas or Jetstar, you can contact them through their Live Chat services, or by calling 13 15 38 for Jetstar and 13 13 13 for Qantas.
Unfortunately, those who have booked flights with Rex will not be able to receive a refund from the airline for the affected flights. However, if you have purchased travel insurance, you may be able to make a claim for the cancelled flight. Additionally, if you have paid for your flight with a credit card, you can contact your credit card company to try and obtain a refund.
In light of the situation, Rex Flyer frequent flyer points will be frozen during the administration process. Many have questioned why Rex Airlines has gone into voluntary administration. The airline has been struggling since the start of the pandemic, with a reported net loss of $3.2 million for the first half of the 2023/24 financial year. Rex shares have also taken a hit, with their last trade at 56.5¢ on Friday.
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