May 2nd 2024.
The recent news about Bonza's fleet being grounded until next week has caused quite a stir among its customers. It is estimated that over 30,000 people will be affected by this sudden decision. It all started on Tuesday when Bonza announced the cancellation of all their services without any prior warning, leaving their customers stranded in various parts of the country. To make matters worse, the company also declared that it had filed for voluntary administration on the same day.
Hall Chadwick, the administrators in charge, initially stated that the fleet would remain grounded only till today. However, their latest statement released yesterday afternoon revealed that the flight operations will not resume until at least Tuesday, May 7. This news has left many customers in a difficult situation, as they now have to make alternative arrangements with other airlines for their travel plans.
In a statement issued by Hall Chadwick, they acknowledged the inconvenience caused to both the customers and employees due to this unforeseen circumstance. It has come to light that negotiations are still ongoing with the lessor of Bonza's aircraft, who had attempted to seize the fleet, resulting in the sudden shutdown.
Many disgruntled customers have reached out to Hall Chadwick for refunds, but unfortunately, the airline is not in a position to provide them at this point. According to reports, more than 180 flights have been cancelled, leaving a staggering 33,000 customers with useless bookings. This has been a major setback for both the customers and the company.
The federal government has set up a hotline for stranded Bonza customers, but it will be closing down after 5pm today. However, customers can still reach out to Qantas, Virgin Australia, and Jetstar, who have been gracious enough to continue operating their hotlines to help affected Bonza customers reach their destinations. So far, Jetstar has re-booked over 1780 passengers, while Virgin and Qantas have re-booked 1250 and 560 passengers respectively.
Transport Minister Catherine King has expressed her gratitude towards Qantas, Virgin, and Jetstar for their support and assistance during this challenging time. The government hotline has received over 2800 calls, and it has been a valuable resource for stranded Bonza customers.
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