July 22nd 2024.
TUI passengers were recently faced with unexpected delays and cancellations, causing frustration and disappointment for holidaymakers. This was due to an IT outage at Crowdstrike, which not only affected TUI but also impacted several other industries, including airlines, banks, and media organizations. The chaos caused by the outage continued for days, leaving airlines scrambling to recover and causing disruptions for travelers. The Independent reported that 64 flights to and from the UK were grounded on Friday alone, with more delays and cancellations occurring over the weekend.
Passengers who had planned to travel to popular destinations such as Cancun, Mexico and Tenerife found themselves stranded and scrambling to find alternate flights. Abbie Walker, from Paisley, Scotland, was one of these passengers. She and her friend had been looking forward to returning home from their holiday in Tenerife on a TUI flight, but they were left with no choice but to spend an additional £600 on new flights and a hotel extension. Abbie expressed her disappointment, saying, "I can't believe what's happened. I've had a fantastic holiday, but this has put a dark cloud over it. I'll never fly with TUI again."
The lack of communication and support from TUI also added to the frustration of affected passengers. Abbie shared her experience of being on hold for an hour while trying to get an update on their flight status. She also received conflicting information from TUI, with one message stating that her flight had landed in Manchester, even though it was not listed on the arrivals board. "I'm confused and really worried that we won't get our money back from TUI," she said.
TUI has advised affected customers to keep receipts if they have booked their own hotel accommodations and promised to reimburse reasonable costs. However, some customers, like Abbie, are concerned that they may not receive any money if their flight is incorrectly marked as landed. Abbie had to borrow money from her parents to cover the unexpected expenses and expressed her disappointment with the lack of communication and miscommunication from TUI during this stressful situation.
TUI has apologized for the impact of the IT outage, stating that it was out of their control. They also acknowledged the continued delays and disruptions to their flight program, which they have been unable to resolve. The Independent also reported that other airlines, such as British Airways and EasyJet, also cancelled flights on Sunday due to factors like weather and capacity-related ATC restrictions. It seems that the effects of the IT outage were widespread and caused challenges for many travelers.
For those who have been affected by the TUI flight disruptions, the company has sent out new flight information directly to impacted customers. However, there may be some changes to the inbound flights, and passengers are advised to double-check their flight details. TUI has also provided a customer service number for those who have questions or concerns. Passengers who have booked alternative flights with other airlines can submit a claim for reimbursement.
TUI has expressed their understanding and apologized for the impact on travelers' holidays, promising to do their best to resolve the situation. Despite their efforts, some passengers, like Abbie, are left feeling disappointed and let down by the lack of timely and clear communication from TUI during this stressful time. The effects of the IT outage have caused frustration and inconvenience for many TUI passengers, and the company has been contacted for further comment on the situation.
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