A simple test for effective leadership – the ability to act before something becomes a problem.
It requires the difficult work of thinking a few steps ahead and taking opinionated stances that prove to be right, recognizing and rewarding people who find ways to deliver exceptional value to customers, and not tolerating any signs of the bar being lowered.
All of this is hard to do. It’s much easier to choose the easier path.
But it is also the difference between relevance and irrelevance.
