May 22nd 2024.
Singapore Airlines CEO, Goh Choon Phong, recently issued a heartfelt apology to the public after a passenger tragically passed away and many others were injured during a turbulent flight. The passenger, British grandfather Geoffrey Kitchen, was on his way to Australia with his wife when the unexpected turbulence hit. It was reported that he suffered from a heart attack.
In a sincere video message, Goh expressed the airline's cooperation with the ongoing investigations and offered his deepest apologies for the traumatic experience that passengers went through during flight SQ321. "We are deeply saddened by this incident. It has resulted in one confirmed fatality and multiple injuries," he said. "On behalf of Singapore Airlines, I would like to extend my sincerest condolences to the family and loved ones of the deceased. We are truly sorry for the ordeal that everyone on board SQ321 had to endure. Our deepest apologies go out to all those affected by this incident."
The flight, which originated from London and was headed to Singapore, had to make an emergency landing in Bangkok. According to Samitivej Srinakarin Hospital, 71 passengers were treated for injuries. Goh shared that a total of 85 people, including 6 crew members, were still in Bangkok while the other 143 passengers had been safely transported to Singapore earlier this morning. "Singapore Airlines immediately dispatched a team to Bangkok last night to provide support on the ground for our colleagues," he said.
Among the passengers were 56 Australians, 2 Canadians, 1 German, 3 Indians, 2 Indonesians, 1 Icelandic, 4 Irish, 1 Israeli, 16 Malaysians, 2 from Myanmar, 23 from New Zealand, 5 Filipinos, 41 from Singapore, 1 South Korean, 2 Spaniards, 47 from the UK, and 4 from the US. The Department of Foreign Affairs and Trade confirmed that 8 of the Australians were receiving consular assistance in Bangkok.
Goh also shared that a relief flight had already landed in Singapore, carrying 143 passengers and crew members who were able to continue their journey. However, 79 passengers and 6 crew members were still in Bangkok receiving medical treatment and support, along with their families and loved ones who were also on the flight. "Singapore Airlines will continue to provide all the necessary support to them," Goh reassured.
In these uncertain times, when flights can be affected by clear-air turbulence, it is important for airlines to prioritize the safety and well-being of their passengers. Goh emphasized that Singapore Airlines will do everything in their power to assist those affected by this unfortunate incident.
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