September 11th 2023.
Siobhan Foster and her husband James, along with her family, were asked to leave an easyJet flight recently, after asking for help with luggage. Siobhan, who was heavily pregnant at the time, claims that the stewardess falsely accused her of being ‘abusive’ shortly after they boarded the plane at Belfast Airport.
Siobhan said that she had asked the stewardess if there was any more space in the overhead lockers for her luggage. When the stewardess said ‘clearly not’, Siobhan asked if she could help her, as she was heavily pregnant and her husband was looking after their 18-month-old disabled daughter. The stewardess' response was that it was not her job to help them, and that Siobhan was being 'abusive'.
At this point, another air hostess approached Siobhan and said that it was not their job to help her. Siobhan said that she had been on other airlines and they had been more than helpful with her being so heavily pregnant. She also said that she was in no way shape or form aggressive.
After finding a space in the locker, Siobhan said that two of the crew came over to her and said that she was being aggressive. Siobhan said that she was crying and ignoring them, at which point they asked her and her family to disembark the plane. Siobhan's brother and mother asked for an explanation as to why they were being put off, but they couldn't answer the question as they were in the wrong.
After this, a pilot came on the tannoy and reported an 'incident'. All the passengers were asked to disembark the plane, and Siobhan said that the other passengers were chanting to get the air hostess off.
The police then escorted Siobhan, her husband, her mother, and her brother out of the airport. Siobhan was carrying her disabled daughter while heavily pregnant. The family waited for three hours to get their luggage back, and then managed to book another flight with Ryanair.
Siobhan said that the incident sadly 'tarnished' the wedding and 'ruined' their holiday. She also said that other passengers, who were part of the wedding party, will be putting in complaints due to the treatment.
After complaining to easyJet's customer services, Siobhan received an email apology from the budget airline. In the email, the person apologising said that they appreciated Siobhan's maturity and rationale, despite being at the receiving end of such unprofessional behaviour. They also said that they follow a culture of putting the customer first, and that it is their right to get the attention and service that they have paid for with their hard-earned money.
Siobhan has vowed to never fly with easyJet again, and is awaiting a response to her complaint. Metro have contacted easyJet for a comment.
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