December 14th 2024.
Attention all customers of Boots, we have some urgent news to share with you. It has come to our attention that one of our Christmas gift sets may pose a potential danger to its users. We are talking about the Radley Cosy Up mug and sock set. While we strive to provide high-quality products, we have discovered that the base of the mug in this set may crack and cause burns to those who use it.
For your safety, we are issuing a recall of this product. We urge all customers who have purchased the Cosy Up set to refrain from using it and return it to any Boots store for a full refund. The barcode 5016155273331 can be found on the back of the set, which includes a ceramic mug and a pair of ribbed socks. Please note that sets sold between August 30 and December 6 are included in this recall.
We understand that this may be concerning for those who have already purchased the product. Therefore, we want to assure you that we are taking this matter seriously. According to our sources, the base of the mug may crack and separate while in use, which is why we have decided to recall it. Your safety is our top priority, and we apologize for any inconvenience this may cause.
In light of this situation, a spokesperson from Boots has shared a statement. They have said, "The safety and well-being of our customers is very important to us. We're asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund. If you have bought this product for someone else, please inform them about this issue as soon as possible."
We want to thank you for your understanding and cooperation in this matter. We value your trust in our brand and will continue to take all necessary steps to ensure the safety of our customers. If you have any further questions or concerns, please do not hesitate to reach out to us. Your safety is our top priority, and we will do everything we can to resolve this matter. Thank you.
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