Woman's father passed away, but she continued to receive mail for him. She made sure the letters were delivered to his final resting place.

Rachael Clark was heartbroken when she received numerous letters and emails addressed to her late father, Richard, after his passing. Despite informing the companies, such as the DVLA and Scottish Power, of his death, they continued to send correspondence to him. It was a constant reminder of her loss and she couldn't bear the thought of her father receiving these letters in his grave.

In a bold move, Rachael decided to return the letters to the companies with a new address - the cemetery where her father was laid to rest. On the anniversary of his death, a letter from the DVLA even arrived asking him to renew his license. It was a painful and upsetting coincidence for the grieving family.

But it was Scottish Power that caused the most distress for Rachael and her family. Despite their repeated requests to remove Richard's name from their account, they continued to receive emails and bills addressed to him. It became so overwhelming for Rachael and her 82-year-old mother, Pat, that they had to switch to a different energy supplier.

Rachael, who works as an education manager, shared her frustration and pain, saying that these companies only care about profit and not the impact of their actions. She also expressed her disappointment in Scottish Power's attitude towards the situation. Just weeks before the second anniversary of his death, they even asked for a new password for his account.

Rachael believes that these companies need to take the issue of bereavement more seriously, as it is something that affects everyone at some point in their lives. She hopes they will understand the impact of their actions and take appropriate measures to prevent similar incidents in the future.

Both Scottish Power and the DVLA have apologized for the blunder and promised to look into the matter. A spokesperson from Scottish Power explained that the recent email should not have been addressed to Richard, as they had already updated their account information. However, they also mentioned the legal requirements that cause delays in amending account details for someone who is not named on the account.

The DVLA also expressed their sympathy and regret for the distress caused to Rachael and her family. They recommended using their "Tell Us Once" service, but in this case, they did not receive notification of Richard's passing. A representative from the DVLA will be contacting Rachael to discuss the situation further. Richard passed away after battling multiple health issues, including heart problems, leaving behind a grieving family who still feel the pain of his loss every day.

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