January 31st 2025.
Many customers of Gregg Wallace's healthy lifestyle website have been expressing their dissatisfaction with the poor customer service and difficulties in obtaining refunds. In response, the former MasterChef star has addressed these concerns and offered an explanation.
Gregg originally launched his fitness site in 2020 after successfully losing five stone. Recently, he rebranded the website to GreggWallace.health, where he focuses on promoting "sustainable lifestyle changes." On the website, it states that their platform is a testament to the belief that improving wellness should not be a struggle. They offer over 450 nutritious recipes, insights from health specialists, and a vibrant community to support those looking to transform their lives.
Despite these intentions, the website has received numerous complaints from customers regarding automatic subscription renewals and difficulties in obtaining refunds. A spokesperson for the website stated that their membership renewal policy is clearly outlined and they send reminder emails before any money is taken. They also assure customers that if they believe they have been incorrectly charged, they can contact the website for assistance.
The website operates on a subscription basis, with customers signing up for monthly, six-monthly, or annual plans. The annual plan is priced at £89.99 per year, while the other plans promise the ability to cancel at any time. However, some customers have voiced their frustration with the subscription scheme, claiming that they were unsuccessful in canceling their plans and had to go to great lengths to obtain a refund.
One Trustpilot user wrote a one-star review, stating that they were unable to get a reply for their request for a refund and that the customer service was terrible. Another anonymous customer shared that their membership was automatically renewed without any warning, and despite multiple attempts to resolve the issue, the customer service was unprofessional. Similarly, Hazel Mander stated that the website took her membership renewal money without notice and was ignoring her daily emails requesting a refund.
These are just a few examples of the numerous complaints from customers who are demanding their money back. Despite these negative reviews, there are also some positive ones. Tracy Jones shared her success story, stating that she joined the website in late June and found it to be a life-changing plan for a better and healthier lifestyle. Patricia praised the website's first-class service and the support of others in the group, while Trudy Branton echoed the sentiments, stating that the plan is easy to follow and really works.
According to the website's refund policy, they offer a "freemium version" for customers to explore the benefits before making a financial commitment. However, they also state that once a customer has accessed their full intellectual property, refunds will not be provided. They do allow for membership cancellations, but due to the immediate access to their extensive recipe bank, expert advice, and diet framework, these services are not subject to the standard cooling-off period.
This recent development comes after Wallace was replaced on MasterChef by I'm a Celebrity star Grace Dent. This decision was made after allegations of sexual misconduct were made by 13 women over a span of 17 years. Wallace's representatives have denied these allegations, stating that it is entirely false that he engages in any sexually harassing behavior.
In December, Wallace responded to these allegations, claiming that they came from "a handful of middle-class women of a certain age." He later apologized for his remarks and stated that he would be taking some time out. Recently, Wallace revealed his next career move, announcing a new range of ready-made meals that align with his healthy lifestyle brand. The meals, priced at £8 each, include options such as Bang Bang Chicken Noodles and Moroccan Chermoula.
Metro has reached out to Gregg Wallace's representatives for comment, but there has been no response yet. If you have a story or would like to share your experience with the website, you can contact the entertainment team by emailing, calling, or visiting their Submit Stuff page. They would love to hear from you.
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