One of my favorite product experiences as a user in the past year has been with Trim. Their value prop is simple – you connect your cell phone and cable accounts – and they negotiate a better rate every few months.
As they serve thousands of customers, they have the data at hand to negotiate effectively on your behalf. So, I find myself smiling every time I receive a heads up text from them that says “we’re negotiating on your behalf.” Their latest negotiation (not yet added to the dashboard) seems to have saved me another $180 for the year on my Comcast bill.
And, that’s on top of the ~$600 in savings they’ve negotiated in the past year. I’m happy for them to take 33% of this as revenue as it still means $400 in savings.
Their dashboard, thus, is a weekly reminder of the value they’ve added to my life.
As someone who attempts to build valuable products for a living, the Trim dashboard is a great example of this gold standard user experience – the ability of a product to clearly demonstrate the value it delivers.
