Every few months, I visit the nearby USPS post office to mail something. When I do, I often have a good experience. Each time, the person behind the counter requests me to scan the QR code and leave feedback.
I assume they’re incentivized for this and get the process started.
Each time – I think my recent attempt was the third – I drop off when I see a 6 or 7 step survey.
My behavior fits Einstein’s definition of insanity – trying the same thing again and expecting different results. But, some combination of hope and memory loss (given the time intervals between visits) compels me to try.
The lesson – keep feedback surveys short. They’ll actually get done that way.
