We went to a sports store seeking some help. We hadn’t bought the item from them and they were well within their rights to say – “Sorry folks, we can’t help.”
Instead, they chose to do the opposite. They explained they’d seen this problem before, helped us understand how we could get a warranty, and even helped clean the item. They didn’t have an exact replacement – else they’d have taken it.
They cared. It showed. It even brightened up our evening.
It is amazing when that happens.
I hope I can pass on that feeling to people who come to me for help too.
