May 28th 2024.
It's been a chaotic morning for NatWest customers as the bank's app experiences a major outage. The frustration is palpable as thousands of users are left unable to access their accounts through the app. Around 5:30am, the problem first surfaced, with users trying to log in only to be greeted with an error page.
The issue seems to be widespread, with reports pouring in from all over Britain on Down Detector. However, the majority of the complaints are coming from customers in England and south Wales. NatWest has acknowledged the problem and is currently working on resolving it as quickly as possible. In response to concerned customers on X, the customer service team wrote, "Hi there. We are aware of the current issue with our app and online banking. Our tech team is working on it and we hope to have it sorted out soon. We apologize for any inconvenience this may have caused."
Meanwhile, for anyone trying to access the app, the standard error message advises them to check their WiFi connection and ensure that they have the latest version of the app installed. This is a crucial piece of information for those desperately trying to log in.
As of now, this is a developing story and we will keep you updated with any new developments. We understand how frustrating this must be for our customers and we are doing everything in our power to get the app up and running again. We apologize for any inconvenience caused and appreciate your patience while we work on fixing the issue.
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