December 29th 2023.
Paul Gibbons, a 63-year-old Wickes customer from Kingsclere, Hampshire, is fed up with the company's customer service agents. He claims they botched his kitchen renovation - a job that cost him £25,000. The new fittings installed in his home back in February have a number of issues - from mould under his sink to drawers and doors that refuse to close.
To get Wickes' attention, Paul has taken to a rather unconventional method of protest. He showed up outside the Basingstoke branch on Wednesday with a tank, printed with a placard reading "Warning Incompetent Complacent Kitchen Equipment Supplier" - the words spelling out WICKES when read top-to-bottom.
"The finish throughout is so poor, and half of the kitchen doesn't fit as it should," Paul explained to the Basingstoke Gazette. "I agreed to the contract and what I was told would be two weeks of work, and 10 months later I am still left with a kitchen which I can't even use as you should."
He believes his stunt could pressure Wickes into submission, as he's not the only one having issues with their services. A spokesperson for Wickes has apologized for any inconvenience caused to shoppers, and the Customer Relations team is currently in contact with the customer to help resolve the issue.
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