November 23rd 2023.
On Thursday, railway passengers faced a significant inconvenience due to a technical glitch on the IRCTC website that paralyzed ticket booking. After reports of the issue surfaced around 11:30 am, the Indian Railway Catering and Tourism Corporation (IRCTC) responded on 'X' at 12:04 pm, acknowledging the technical problem and confirming that e-ticket services had been temporarily affected.
At 13:55 hrs, e-ticket booking was resumed and an IRCTC statement on social media platform 'X' mentioned the disruption due to ongoing technical difficulties. Despite the fix, users complained of continued issues including payment failures, dropped transactions, and errors during the redirection process.
The downtime message on the IRCTC website citing maintenance activity and advising users to try again later further exasperated the situation. With nearly 70% of total ticket bookings conducted through the IRCTC website and app, the technical hiccup raised concerns about the system's reliability and prompted users to call for improvements.
IRCTC responded to the persisting concerns by assuring ongoing efforts by its technical team to address the lingering issues. With railway passengers expecting a seamless experience, the IRCTC must aim to enhance the efficiency of the ticketing platform. Moreover, the corporation recently announced a ₹5000 penalty on a caterer for substandard meals and curd shortage on the LLT-Puri Express, indicating a commitment to improve the overall quality of services.
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