November 26th 2024.
Customers of ING can now breathe a sigh of relief as the bank's services are slowly returning to normal. Earlier this morning, a number of users were unable to access the banking app and website, causing concern and inconvenience for many. However, ING has provided an updated statement assuring customers that the issue has been resolved for the majority of their Australian clients. Unfortunately, some international users may still be experiencing difficulties.
In their statement, ING stated that most customers should now be able to access their app and online banking. This means that they can once again make payments and transfers without any issue. This update comes as a relief to many who were worried about the state of their accounts and transactions. The bank also shared a link to an article revealing the towns with the biggest property price discounts, showing their commitment to providing helpful information to their customers.
However, the restoration process is still ongoing and ING acknowledges that some overseas customers may still be facing problems with accessing the app and website. They have assured that they are working on resolving this issue as quickly as possible and will provide updates on the situation shortly. The bank also took the opportunity to apologize to any customers who were affected by the outage, recognizing the inconvenience and frustration it may have caused.
According to reports from Downdetector, at the height of the outage, almost 1000 customers were unable to access the app and website. This highlights the widespread impact of the issue and the importance of getting it resolved promptly. Interestingly, this is not the first time ING has experienced such a problem. Just under two weeks ago on November 14, and again on October 30, the bank faced similar service disruptions.
Overall, while the issue may have caused some disturbance for customers, it seems that ING is dedicated to resolving it and minimizing any further inconvenience. As their services gradually return to normal, customers can once again have confidence in using the app and website for their banking needs.
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