Girl had clump of hair ripped out when trying to get receipt from ticket machine at arcade.

Annabelle Hall, 11, was left traumatised when her hair was torn out by a ticket machine at Tenpin, a bowling alley in Coventry on October 30. She had just won 1,000 tickets on a game when the machine sucked her locks up, leaving a bald spot.

Annabelle's mum, Jackie Hall, 40, from Rugby, spoke of the terrifying moment it all unfolded. She said, "It was really vicious and strong - it sucked it straight up. She was crying and I rushed over, when she turned round I could see a bald spot." Annabelle added, "I was shocked and worried and in pain a lot of pain at the time. It was frightening. I want others to be careful so it doesn't happen to them."

Jackie talked about how her daughter has coped with the ordeal. She said, "She has been very brave - she's kind of trying to not look at it. She doesn't really want to talk about it or look at her head and doesn't want me fiddling about with it. She has been a bit quiet. But I think she just wanted to bawl her eyes out - she's trying to be strong."

When the incident occurred, Annabelle was offered a slushie and 1,000 prize tickets as compensation. Jackie said, "That's about enough to buy £3 worth of sweets. It did feel a little bit like they were trying to sweep it under the rug. If that was me I'd be mortified - especially in my line of work."

A Tenpin spokesperson said, "Tenpin recognises our responsibilities to ensure a safe environment for our customers whilst creating a place to have fun. The machine in question was inspected, no faults were identified and was fully compliant with the manufacturer's specification. We offered a range of complimentary experiences for the family to return and enjoy, which were declined."

Jackie is now considering taking legal action against the bowling alley. It is yet to be seen if this case will go to court but one thing is certain - Annabelle has been very brave in dealing with the aftermath of this upsetting incident.

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