October 11th 2024.
One family's dream holiday quickly turned into a nightmare when influencer Richard Brown and his wife, Lindsay, along with their four daughters, were forced to flee their accommodation at Cowden Holiday Park in East Yorkshire due to various issues. The couple had planned to stay at the park for three nights, but the experience was so terrible that they could only bear to stay for one night.
Richard, 35, took to social media to share his negative experience with his followers, posting a scathing review on TikTok. However, instead of receiving support and sympathy, Richard was met with backlash from friends of the holiday park. They urged him to "man up" and remove his "sad little video" instead of acting like a "schoolboy."
The family's complaints ranged from brown stains and bugs on the bed to the caravan's location in a pub car park, which was a 20-minute walk down dangerous roads to reach the beach. According to Richard, there were even sharp bits of wood on the steps and a hole in the ground. To make matters worse, the family received a torrent of abuse online, with people reporting Richard's video for "child nudity" and sending him abusive messages.
Richard, from Newcastle upon Tyne, described the holiday park as "the worst" he had ever stayed in, calling it "the holiday park from hell." As a family with a newborn baby, they had hoped for a clean and safe environment, but their expectations were not met.
One of the major issues the family encountered was a playground injury to their 11-year-old daughter, Isabelle. Richard explained that she scraped her back on the playground, which had sharp clips and was not safe for children. He also mentioned how the holiday park's website featured pictures of families playing on the beach, leading them to assume that the beach was in close proximity. However, they were disappointed to find out that it was a minute's drive away, not a short walk as advertised.
Despite their terrible experience, Richard and Lindsay tried to remain optimistic and hoped to leave a good review. However, they were forced to share their honest opinions and warn others about their experience.
The situation escalated when Richard's videos kept getting banned on social media platforms, and he suspected that people from the holiday park were reporting them in an attempt to silence him. He explained how his videos were taken down from TikTok, and he was even banned from some platforms, which affected his income as an influencer.
Richard also revealed that a member of the holiday park staff tried to entice him into removing the video by refusing to give him a full refund initially. However, after a second phone call, the park eventually refunded the family's money.
In response to the couple's complaints, a spokesperson from Cowden Holiday Park stated that the location of the caravan was clearly stated on their website, and their bedding goes through rigorous checks for stains. They also mentioned that the beach was only a short drive away, not a short walk, and the children's playground is regularly checked for safety by an external company.
The park requested Richard to remove the video from social media, stating that it did not accurately reflect the majority of their customers' experiences. However, they did provide a full refund to the family. Despite this, Richard continued to post viral videos and even recorded the staff without their knowledge or consent.
The holiday park believes that the family's complaints were exaggerated and did not reflect the true circumstances of their stay. They also mentioned that the family had received a full refund and believed the matter was resolved. The spokesperson further stated that the majority of their customers have a positive experience and have left 5-star reviews, leading to repeat business.
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