October 31st 2024.
The Northern rail firm has been in the spotlight for its performance in recent years, and it seems that their use of outdated technology is not helping their reputation. In a surprising turn of events, it has been revealed that the company still relies heavily on fax machines for various tasks, even in this day and age.
During an emergency meeting called by Mayor of Greater Manchester Andy Burnham to address the rail company's poor performance, Northern's boss Matt Rice shared that they have been unable to move away from using fax machines. In fact, not only are they used for internal communication among staff and crews, but they are also used to book time off. This revelation left many, including Mr. Burnham, questioning why a major transportation company is still using technology from the 1980s.
Mr. Burnham expressed his concern and disappointment, stating that it is no wonder passengers have been facing delays and disruptions on their journeys. He also questioned where the money has gone, given that the rail industry has had decades of privatization. He couldn't understand how it was possible that in 2024, fax machines are still an integral part of Northern's operations.
Northern's Managing Director, Tricia Williams, acknowledged that the use of fax machines is outdated, but getting rid of them is not as simple as it seems. She explained that the company would need to reach an agreement with trade unions before they can fully transition to newer technology. In fact, a driver from the company shared that they were even offered free tablets by Northern, but the trade unions turned down the offer, asking for additional payments every year.
The use of fax machines has not only raised concerns about the company's efficiency but also about their disregard for the public's needs. Mr. Rice admitted that it was "ludicrous" for Northern to still be using fax machines, but he assured that they have plans to phase them out. However, he also added that they will have to do so before the fax technology is no longer supported.
The blame for Northern's poor performance cannot solely be placed on the use of fax machines, as the trade unions have also been involved in the matter. Aslef, the union representing train drivers, denies being a hindrance to modernization and claims that the company was not interested in investing in newer technology. They also pointed out that the root cause of delays and cancellations is Northern's failure to hire and retain enough drivers.
As the discussions continue, Northern has issued a statement apologizing for their recent performance and acknowledging the impact it has had on customers. They also stated that train crew availability remains a major issue, especially on Sundays, and they are working with the trade unions to find a solution. However, it seems that the ball is in Northern's court to make the necessary changes and improve their services for the communities they serve.
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