July 2nd 2024.
On Monday, a grievance hearing was held at the State Transport Authority office in Cuttack, where three bus owners from Balasore, Nayagarh, and Cuttack raised their concerns regarding permits. This hearing was organized under the guidance of the state government and was attended by senior officials from the STA between 11 am and 2 pm.
According to a statement released by the STA, these grievance hearings will now take place every Monday, with the exception of holidays. In such cases, the hearing will be rescheduled for the next working day. The officials present assured that all necessary measures will be taken to resolve these issues in a timely manner. They also stated that a period of seven days will be allotted for addressing these grievances.
Aside from the Monday hearings, individuals can also raise their concerns regarding transportation services through social media or the 24-hour call center, as mentioned in the statement. During the hearing on Monday, several esteemed officials including Additional Transport Commissioner Indramani Nayak, Lalmohan Sethy, Deeptiranjan Patra, Joint Transport Commissioner Pradeep Kumar Mohanty, STA Secretary Chinmayee Biswal, Kanakchampa Meher, Dillip Sahu, and Bijay Mishra were present to listen to the concerns of the bus owners.
It is heartening to see the state government taking proactive steps to address the grievances of transport service providers and ensuring prompt resolution. These grievance hearings not only provide a platform for individuals to voice their concerns but also showcase the government's commitment to improving the transportation sector. Let us hope that such efforts continue to bring about positive changes in the industry.
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