March 24th 2024.
According to reports, the prices on the menu have recently been increased by approximately 10%. This unexpected price hike came to light when a group of passengers on a British Airways flight from Athens to Heathrow were informed mid-flight that the prices listed on their menu cards were no longer accurate. The announcement was made over the PA system by one of the flight attendants on Thursday.
Passengers were told to disregard the prices shown on the menu as they had been raised that same day, by an estimated 10%. It was also discovered that the card payment readers had already been adjusted to charge the higher rates. One passenger on the flight shared with The Sun, their surprise and confusion over the sudden increase without any prior warning. They expressed their suspicion that the airline was trying to take advantage of their customers without any official announcement or explanation.
This incident comes at a time when British Airways has been facing several controversies, particularly regarding their staffing. The airline recently received a low ranking for customer satisfaction among UK flight operators. The prices for food on board their flights were already known to be quite high, with a 90g pack of noodles costing significantly more than in a local supermarket.
In response to the backlash, British Airways has stated that they made "small alterations" to the prices of snacks and drinks on their short-haul flights as part of their scheduled changes. They also added that they are currently in the process of updating their onboard menus. However, this explanation did little to appease the angered passengers who felt like they were being taken advantage of.
The airline has been facing a series of staffing issues, with the latest being the grounding of a captain who allegedly concealed his history of anger management issues. This news sparked concern as the idea of a pilot losing control and behaving erratically while in charge of a plane is a serious matter. It was also revealed that another pilot was sacked in September for bragging about using drugs before flying a plane full of passengers back to the UK. These incidents have raised concerns about the hiring process and standards of the airline.
The allegations against the captain were brought to light through a whistleblower complaint that is currently being investigated by the Civil Aviation Authority. They have not commented on the case yet. Such serious accusations, if proven true, could result in criminal charges for fraudulently obtaining a job. These developments have left customers feeling uneasy and questioning the competency and integrity of the airline.
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