June 16th 2023.
Brandon Jackson, a Black man from Baltimore, was recently shocked to find his Amazon Home account suspended. The New York Post reports that the incident happened after a delivery driver accused Jackson's doorbell intercom of being racist.
Jackson recounted the story in a lengthy Medium post, where he shared that he first found out about the suspension only when he called Amazon. He was informed that the driver who delivered his package reported receiving racist remarks from Jackson's Ring doorbell. He was taken aback by this accusation, as most of the drivers in the neighborhood look like him, and he also had cameras on his property that could prove the driver wrong.
Furthermore, Jackson quickly realized that it was practically impossible for anyone in his house to have made the alleged comments, as nobody was home at that time. After reviewing the footage, he found that the doorbell had only said the standard automated response: “Excuse me, can I help you?” He noticed that the delivery driver was wearing headphones, which could've easily led to a misunderstanding.
After contacting Amazon, Jackson's service was restored a week later, on May 31. However, he expressed his disappointment at never receiving an email from Amazon informing him of the resolution. He said that the incident has left him questioning his loyalty to Amazon, after nearly a decade of being a loyal customer.
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