A customer is not always right. But it is always good to listen to them. The best way to do so is by genuinely caring for them, listening to them.
One way is being more present on digital/ social media channels, or being responsive on email and phone calls. These are just some of the ways that you can ensure they are listening to what their customers want and need, which ultimately will make their experience with the company better in general.
What if we could provide people with a service that would compliment their lives and ease the burden of everyday life? That should be the aim. To be part of an ecosystem, where we can help people in their daily efforts, always wishing them to succeed.
A lot has been written about how technology can change our lives for the better. But the truth is that it’s not just about technology: it’s also about us and how we use it.
- Always wish your customers are not just an idiom, it is also the name of the digital platform that enables you to express your thanks for them. Digital has become popular as it enables 2-way communication. Use it.
- You can record a video message with any message you want to say and they’ll send it to your customer's phone.
- It’s used by the "top customer happy" companies; Coffee Bean and Tea Leaf, Panera Bread, Dunkin' Donuts, Hilton hotels, and Delta airlines.
- Customers like this service because they think it helps them feel appreciated.
