November 11th 2024.
A woman named Jessie Davidson from Christchurch recently went through a traumatic experience while getting her car washed at Z Energy on Linwood Ave. What was supposed to be a routine car wash turned into a nightmare as the brushes began hitting her car too hard and causing it to make strange noises. Jessie started feeling anxious and realized that something was not right with the machine. She feared for her safety as the car wash seemed to not detect her car and she couldn't find any emergency stop buttons or a way to communicate with the staff inside the service station.
As the car wash continued, Jessie's fear intensified as she thought the brushes were going to come through the windscreen. She even had thoughts of her life flashing before her eyes. To her horror, the same thing happened again on the second run of the car wash. It was a terrifying experience for Jessie as she felt the wheels skidding and the whole car moving. After the car wash ended, she was approached by a man who had witnessed the situation and informed her that parts of her car were scattered on the floor and the machine was displaying an error.
After recovering from the shock, Jessie went inside to seek help from the staff. However, she was only given a flyer with a contact number and was promised a call back which never happened. Worried for the safety of others, she called the service station directly and was told that the car wash had been serviced and was open for use. Jessie felt that the company's priority was to repair the machine rather than address the damage it caused.
Feeling disappointed with the response she received, Jessie decided to file a formal complaint. However, she only received an automated response stating that her claim would be assessed within 10 working days. She expressed her frustration with the lack of a personal apology from the company and felt that their response was terrible. As a nurse, Jessie relies on her car to get to work and had to proceed with an insurance claim to get her car fixed which amounted to a hefty sum of $7,238.
Jessie has vowed to never use a car wash again after this terrifying experience. She described it as a near-death experience and was shocked by the company's lack of concern for her safety. Z Energy's Corporate Affairs Manager, Kiri Shannon, apologized to Jessie for her ordeal and stated that an issue with one of the brushes had been identified and immediately addressed by their maintenance provider. They assured Jessie that her claim would be processed urgently and that they were committed to rectifying the matter.
In conclusion, what was meant to be a simple car wash turned into a nightmare for Jessie Davidson. Her story serves as a warning to others to always be cautious and aware of their surroundings, even at seemingly harmless places like a car wash. It also highlights the importance of taking responsibility for one's actions and addressing the concerns and safety of customers.
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