June 11th 2024.
Singapore Airlines has made a heartfelt gesture to compensate passengers who were injured during a terrifying turbulence incident last month. The unfortunate event, which occurred on flight SQ321 from London to Singapore, resulted in the death of one man and injuries to several others. According to reports, the severe turbulence struck over Myanmar on May 20, causing the plane to make an emergency landing in Bangkok. Among the 211 passengers on board were 56 Australians, 18 of whom had to be hospitalized.
The airline, in a statement released today, expressed their sincerest apologies to all affected customers and announced their decision to provide compensation. Passengers who sustained minor injuries will receive $10,000 each, while those with more serious injuries and in need of long-term care will have the opportunity to discuss an advanced payment of $37,000 to address their immediate needs. Singapore Airlines acknowledged the traumatic experience their passengers had to endure and assured them of their full support and assistance during this difficult time.
In addition to compensation, all passengers on the flight will also be entitled to a full refund, regardless of whether they were injured or not. The airline also stated that passengers will receive delay compensation in accordance with the relevant European Union or United Kingdom regulations. To help alleviate the immediate expenses of the affected passengers, Singapore Airlines provided each passenger with S$1000 upon their departure from Bangkok. Furthermore, the airline has been covering all medical expenses for the injured passengers and has arranged for their family members and loved ones to fly to Bangkok upon request.
On June 10, the airline sent out emails to all affected passengers, offering them compensation and providing information on how they can proceed with their claims. The incident itself was described by passengers as terrifying, with some reporting hearing awful screams and witnessing standing passengers being thrown around the cabin. One passenger even tragically lost his life, suspected to be due to a heart attack during the turbulence.
Singapore Airlines has shown their commitment to taking care of their customers by offering compensation and providing support during this difficult time. They have also taken responsibility for covering all expenses and making sure that the affected passengers are taken care of. The airline's swift response and genuine concern for their customers is truly commendable.
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