February 12th 2025.
The news of TripCase's closure has not been received well by its loyal users. The popular holiday planning app, known for its convenient features such as managing itineraries, hotel bookings, and rental cars in one place and sending flight alerts, has announced its plans to shut down. This has left users devastated and scrambling for alternatives.
On April 1, 2025, TripCase's services will no longer be available, as stated in the email sent to users on February 11. The news quickly spread to social media, where users expressed their disappointment. One user, @TonyB_Melb, shared his sadness at losing a trusted travel companion, while @mkemp623 praised the app for alerting them of a flight cancellation before the airline did.
The closure has sparked anger towards Sabre, the travel technology company that owns TripCase. Reddit users voiced their frustrations, with one user, zenichi, criticizing the lack of customer-centricity in the decision and the short notice given to users. Metro reached out to TripCase and Sabre for comment on the matter.
The email sent to TripCase users revealed the company's plans for "sunsetting," a term used in the business world to refer to the intentional phasing out or termination of a brand. It stated that users will no longer be able to access and use the app starting April 1, 2025, and all trip and traveler data will be deleted as part of the decommissioning process. This has left users free to choose an alternate itinerary management app, with some Reddit users expressing their willingness to pay for TripCase to continue.
Many users shared their love for TripCase and its standout features, such as real-time flight updates and ease of forwarding trip details. Some even mentioned that they would receive flight notifications from TripCase before the airline or gate agents. With the app being a trusted travel companion for over a decade for many, they are now seeking recommendations for alternatives. TripIt, with its high rating and positive reviews, seems to be a popular choice among users.
However, for some devoted TripCase users, the thought of switching to another app is not easy. Despite trying TripIt in the past, they have decided to stick with TripCase. Others have reluctantly decided to migrate to TripIt for the time being. If you have a story to share about your experience with TripCase, feel free to email us.
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