Feedback often shows up like a lump of coal in a clean room – unwelcome and annoying. Heres what we need to do to help us get to actionable feedback –
(1) Acknowledging that all feedback is between 1% and 99% true. It is our responsibility to figure out what we want to do with it.
(2) There’s no point reacting to any emotion around it.
(3) If it comes from someone in a position of authority, best to take them seriously instead of literally.
(4) When we get ideas suggested to us, we need to do the work to understand the problem the ideas are intended to solve. Then we can find the right solution to those problems.
These steps unearth the diamond within the coal.
