May 30th 2024.
Millions of people rely on the convenience of online banking, but this morning, thousands of TSB customers were met with frustration as they were unable to log into their mobile or online banking accounts. The issue was caused by a major outage that impacted the service, leaving many customers unable to access their accounts.
According to Down Detector, the problems began around 6:30am and were primarily related to difficulties logging into the app. The outage seemed to be affecting customers in England and Scotland, including cities like London, the North West, Glasgow, and Edinburgh. TSB addressed the issue on their website, apologizing for any inconvenience and assuring customers that they were working hard to resolve the problem.
As the issues continued to spread, frustrated customers took to social media to voice their concerns. By 8am, there were over 2,700 reports of the outage. One customer, Kaz, expressed their frustration on X, stating, "Come on @TSB! I need the app today – you closed all the branches and now we can't even use the app! What are we supposed to do?"
This recent outage comes on the heels of TSB's announcement that they will be closing 36 more branches in 2024 and 2025, following the closure of 80 branches in 2020, 164 in 2021, and 70 in 2022. Another customer, Ian, shared his experience on X, suggesting that the problems had been ongoing since the night before. "Sort yourselves out @TSB. Your app was down before I went to bed, and it's still down this morning," he wrote.
In response to customers on social media, TSB acknowledged the issue and apologized for the inconvenience, stating that they are working to resolve it. This is the second major outage to hit banks this week, with NatWest's mobile and online banking services also experiencing difficulties on Tuesday.
This is a developing story and will be updated as more information becomes available. We apologize for any inconvenience and thank you for your patience.
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