Shoplifting cost us £26,000 annually, but we reduced it by making a single change.

Vince and Fiona, two hardworking owners of a convenience shop in Tenby, West Wales, had always been passionate about providing a great service to their customers. They took over the shop in 2015 and quickly expanded to include a post office, becoming a valuable staple in the community. However, their journey was not without challenges.

One evening in September 2023, they received a notification on their phones - yet another video of two men stealing alcohol from their shop. This was the third video they had received that day, and it was disheartening. While they were grateful to have the video evidence thanks to AI, technology was never their main focus in running their business.

Despite the challenges, Vince and Fiona were determined to make their business successful. They employed 14 people and sold a variety of products, including local Welsh delicacies. Their hard work paid off when they received gifts and letters of appreciation from customers, reminding them why they do what they do.

However, things took a turn when they noticed items missing from their shelves and realized they were losing around £26,000 per year to shoplifting. This not only impacted their business but also their personal lives. As a small business, they were not making millions, but just enough to make ends meet. This loss of money was a "kick in the teeth" and they were determined to find a solution.

They tried various methods, such as never having anyone work alone and moving expensive items behind the counter, but they were still losing a significant amount of money. That's when they attended a technology show and came across x-hoppers headsets and AI cameras. These tools completely transformed their business, providing a solution to their shoplifting problem.

The headsets not only acted as a communication tool for the staff but also recorded conversations if they felt unsafe. The AI cameras were even more impressive as they could analyze customer behavior and immediately detect any shoplifting attempts. This technology was a game-changer for Vince and Fiona, who were able to catch the two men stealing alcohol and report them to the police, all thanks to the AI cameras.

Despite the success of AI in reducing shoplifting, Vince and Fiona still felt compassion for some of the individuals who stole from them. They understood that there could be underlying reasons for their actions and didn't want to solely rely on technology. They still wanted to maintain their personal touch and connection with their customers.

Vince and Fiona's dedication to their staff's safety and their community's well-being is what sets them apart from other retailers. They want their staff to feel safe and comfortable while working. They also want to provide a safe haven for their customers. Although they are not in the business to make millions, their goal is to serve their community and make a difference. And with the help of AI, they can continue to do so for many years to come.

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