June 4th 2024.
Customers of AT&T and Verizon were hit with a major inconvenience on Tuesday, as reports of service outages began to pour in around noon ET. It seems that users from both of these major cell phone providers were affected, with some unable to make calls at all, including emergency calls to 911. According to DownDetector, the issues started out small but quickly escalated over the next few hours.
One of the most concerning aspects of the outage was that some AT&T customers were unable to get through to the 911 line. In fact, the Hanover County Department of Emergency Communication was notified by the provider that there was a widespread outage affecting emergency calls. As for Verizon, they sent out a notice explaining that their customers in the Northeast and Midwest were experiencing problems when trying to call or text those serviced by another carrier. They assured customers that they were closely monitoring the situation.
It was a frustrating afternoon for many users, with both AT&T and Verizon receiving numerous complaints throughout the day. At one point, AT&T had over 3,000 reports of outages and Verizon wasn't far behind with over 2,500 complaints. This outage wasn't limited to just a few states either, as at least 24 states were affected according to reports from the Daily Mail. Customers were experiencing a variety of issues, including dropped calls, difficulty hearing the other person on the line, and even internet connectivity problems.
Unfortunately, this isn't the first time that these two providers have experienced service outages. Verizon had a similar issue in January that lasted for four hours, while AT&T has had multiple outages in recent months, with the most recent one occurring on May 22 and only affecting customers in North Carolina and Virginia. It's a developing situation, so stay tuned for more updates as they become available. In the meantime, you can follow The Agency on Twitter and Facebook for the latest news, and sign up for their daily push alerts to get articles sent directly to your device.
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