December 14th 2024.
Bridget Brown and her group had been looking forward to their trip to Frankfurt's Christmas markets for weeks. They had booked their flights with Ryanair, trusting the airline to take them to the airport close to the city. However, upon their arrival at Stansted airport, they were in for a surprise.
As they searched for their flight on the departure board, they couldn't find Frankfurt listed. Instead, they saw the name "Hahn" displayed. Confused, one of Bridget's friends searched for Hahn on their phone and discovered that it was almost 80 miles away from Frankfurt. To make matters worse, it would take them nearly three hours by public transport or two hours by car to reach the city.
Bridget, a midwife from St Albans, Hertfordshire, couldn't believe what was happening. "We didn't think anything of it when we saw the name Frankfurt-Hahn on the website," she explained. "But now we realized that it was misleading. We were under the impression that we were flying directly to Frankfurt, not to some remote airport in the middle of nowhere."
The group boarded the plane, but as they were settling in, they overheard another couple discussing how they couldn't believe they were flying to this airport. It was then that the other passengers on the plane also began to realize that they were not going to Frankfurt as they had thought. Bridget's seatmate even burst into tears and started frantically searching on her phone to figure out where they were actually going.
The group's disappointment and frustration continued when they landed at Hahn airport. Bridget described it as a "shoebox" airport that resembled a "German military base." They quickly realized that they were in for a long and expensive journey to reach Frankfurt. The only mode of transportation was a train that would take over three hours, and all the car rentals were sold out. Desperate, they even considered hiring an eight-seater taxi, but the driver quoted them a whopping 350 Euros.
Bridget, determined to make the best of the situation, approached other passengers arriving at the airport and asked if they wanted to share a cab to split the cost. "We had to spend money that we were saving for presents and other expenses," she said. "It was not the lovely day we had planned for, but rather a stressful and costly weekend of organizing transfers and pooling our money together."
Bridget firmly believes that Ryanair is at fault for this mishap. "They shouldn't be calling Hahn Airport Frankfurt," she stated. "It's inaccurate and misleading. It should be advertised as a flight to Hahn, not Frankfurt, especially during this time of year when people are traveling to the Christmas markets." She also expressed her disappointment in how the airline had "fooled" them into thinking they were flying to Frankfurt.
Ryanair has been contacted for a comment on this matter. Bridget hopes that the airline will rectify the situation and be more transparent in their advertising in the future. "It's not fair to mislead customers like this," she said. "We were sold something that was not what we expected."
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