October 7th 2024.
Qantas, a popular airline, has recently confirmed that over 800 of its customers may have had their frequent flyer points stolen and their booking details accessed in a fraudulent attack by a third-party. This unfortunate incident has also affected several other global airlines, with many customers having their points redirected from their accounts during the month of July.
The airline has issued a sincere apology for the fraudulent activity and has stated that it is believed to have been carried out by "rogue" third-party contractors who were working at an airport in India. As a result, two contractors have been suspended from their jobs and the Indian police have launched an investigation into the matter.
According to reports, the two men are accused of accessing customer bookings and making unauthorized changes in an attempt to redirect frequent flyer points to their own account. This has caused significant inconvenience and frustration for customers, as their personal information, including passport numbers, was also accessed by the suspected fraudsters.
Qantas has expressed deep regret and has promised to take necessary steps to prevent such incidents from happening in the future. A spokesperson for the airline stated, "We apologize to our customers who have been affected by this fraudulent activity, which has also impacted other airlines. As soon as we became aware of the issue, we immediately worked with our airline partners to secure their systems and prevent any further breaches."
The airline clarified that this attack was not related to cybersecurity, but rather a case of two employees from one of their suppliers misusing their position to steal frequent flyer points. Thankfully, the fraudulent activity has stopped and all affected customers have had their points returned to them.
Qantas wants to assure its customers that this incident has not affected any current bookings and that they are taking steps to ensure the safety and security of their customers' information. Other affected airlines have also taken measures to restrict changes to frequent flyer details in their booking systems.
The police investigation in India is still ongoing and Qantas is cooperating fully to bring the perpetrators to justice. In the meantime, the airline is grateful for the patience and understanding of their customers and will continue to provide them with the excellent service they are known for.
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