May 1st 2024.
Qantas has recently encountered a technical issue that allowed users to access the personal details and boarding passes of other passengers through their smartphones. The national carrier has since released a statement to apologize to its customers and assure them that there was no indication of a cyber security breach. According to reports, the incident occurred after a recent update to the Qantas app.
A spokesperson for Qantas has revealed that their ongoing investigations suggest that the issue was caused by a technology glitch that may have been related to recent system updates. They have also clarified that the problem was limited to the Qantas app, where some frequent flyers were able to view the travel information of other customers, such as their name, upcoming flight details, points balance, and status. However, the spokesperson has reassured that no personal or financial information was shared and customers were unable to transfer or use the Qantas Points of other frequent flyers.
In light of this situation, Qantas has advised its customers to log out and log back into their Qantas Frequent Flyer account on the app. They have also urged customers to be cautious of social media scams during this time. The airline is working to provide more information as soon as possible.
Technology expert Trevor Long, who was one of the individuals affected by the glitch, revealed that he was able to access the details and boarding passes of at least 12 people in just 15 minutes. He explained that boarding passes have a QR code that remains valid until the flight, even if the issue is resolved. As a result, Qantas will need to re-issue boarding passes, which could potentially cause chaos for those who saved their passes on their digital wallets.
In the meantime, Qantas has successfully resolved the issue and is taking necessary measures to prevent such incidents from occurring in the future. The airline remains committed to ensuring the safety and privacy of their customers' information and will continue to provide updates on the situation.
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