November 29th 2024.
The luxurious SH Diana, owned by Swan Hellenic, is currently facing a major setback as it has encountered engine failure. This unfortunate event has caused disappointment and frustration among the hundreds of passengers on board, who were eagerly anticipating a dream cruise to Antarctica. With tickets priced between £7,000 to £10,000, this was meant to be a once-in-a-lifetime boutique experience on the five-star ship.
However, due to the engine failure, the journey had to be cut short, much to the disappointment of the 170 passengers who were looking forward to exploring the wonders of Antarctica. In a letter addressed to the company, the passengers expressed their disappointment and anger over missing out on this bucket list experience. For some, this was a trip they had been dreaming of for a long time and they were determined to achieve it before any potential limitations due to age or disability.
The company has offered a 50% refund or a 65% credit for future cruises within the next two years, along with free activities in Argentina, where the ship will be docked for repairs. However, a group of Russian passengers have taken a stand and are demanding a full refund, resorting to a hunger strike as a form of protest. This has caused further tension and frustration, as the ship is scheduled to depart for Antarctica once again on December 3.
Swan Hellenic's CEO, Andrea Zito, expressed regret over the technical issues that led to the change in itinerary, but also believes that their offer is fair. In fact, some passengers have already accepted the offer and even rebooked future trips. Zito also addressed the hunger strike, stating that it is counterproductive and they are working towards a swift resolution.
This is not the first time that the cruise company has faced challenges, as another one of their luxury ships was stuck in Belfast for four months before finally setting off in September of this year. Despite the delay, many of the 125 passengers, mainly from North America, have enjoyed their time in and around the city. These passengers either rent their suites for a period of 35 to 120 days or purchase them for a price ranging from £90,000 to £260,000.
Overall, the SH Diana's engine failure has caused inconvenience and disappointment for its passengers, but the company is working towards finding a fair solution and ensuring a smooth journey in the future.
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