November 1st 2024.
A recent online review for Robinson's Traditional Fish & Chips in Wiltshire caught the attention of the shop's owner, Philip Robinson. The review, posted by a customer named Dan, included a comment about the "hot delivery girl." Philip, who runs the family-owned business, immediately saw the issue and decided to address it.
In the review, Dan mentioned that the food was "always great" and also complimented the delivery person. However, Philip and his team at Robinson's believe in setting boundaries and ensuring the safety and comfort of their employees. So, they responded to the review saying, "Thanks for the kind review of the food, we will make sure a male delivers your food from now on."
Philip explained that while the comment may have seemed harmless, they wanted to make it clear that such behavior is not acceptable. He also mentioned that the shop manager had noticed the review, which was initially posted on Just Eat and then shared on Facebook. As a small business owner, Philip understands the importance of customer loyalty, but he also believes in standing up for his employees' rights.
In an interview with the BBC, Philip stated, "I feel like that should be normal. I'm sure it was a harmless compliment, but we have to set boundaries, and the staff, they need to come into work feeling safe and know that they're not going to be subject to any harassment." He added that staff safety is of utmost importance to them.
Philip and his shop received praise for their handling of the incident. Fiona Oliver from the Wiltshire Community Foundation, a charity that supports various groups in the area, commended them for standing up for their employee. She emphasized the impact of such behavior on victims and stressed the importance of addressing and calling out inappropriate behavior.
As a small business owner, Philip hopes that this incident doesn't deter the customer from ordering from them again. However, he firmly believes in standing up for what is right and ensuring the safety and well-being of his staff. Robinson's Traditional Fish & Chips takes pride in their food and service, but they also take a stand against any form of harassment or inappropriate behavior towards their employees.
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