My experience purchasing Coldplay tickets was a nightmare, and the accessibility system needs to be improved.

Buying tickets to see our favorite artists has become a daunting task, with fans competing to secure a coveted spot at the show of a lifetime. But as the demand for tickets rises, it begs the question - are venues, ticket-selling sites, and even the artists themselves doing enough to make their sales accessible for disabled fans?

Despite efforts by venues like Wembley Stadium and ticket-selling sites like Ticketmaster to make the process "as easy as possible" for disabled customers, there are still shortcomings that are evident. During the pre-sale for Coldplay's upcoming Music of the Spheres World Tour, some fans shared their negative experiences with Wembley's accessible ticket phone line. One fan wrote on social media that they had been on hold for eight hours, while another pointed out the irony of the accessibility line being inaccessible. These struggles have been a recurring nightmare for fans like Murray, who has a disability and has had trouble securing accessible tickets for multiple concerts.

Murray's experience is not unique, as many fans with disabilities face numerous challenges when trying to purchase tickets. Owen, who has Bethlem Myopathy, shared that the responsibility often falls on the customer to navigate a complicated system, including long phone queues and proof of disability requirements. While some sites, like Ticketmaster, have made efforts to streamline the process, there are still concerns about non-disabled people purchasing accessible tickets and potentially causing issues.

Both Owen and Murray believe that venues and ticket sellers have a responsibility to make the process more seamless and stress-free for disabled customers. They suggest implementing a bypass for access tickets and creating a disabled pre-sale to alleviate anxiety. The O2 Arena has been leading the way in this regard, achieving a Platinum accessibility award for their efforts to improve accessibility for disabled patrons.

As the struggle to purchase accessible tickets continues, fans are looking to see if any changes will be made before the general sale for Coldplay's tour on September 27. The Agency has reached out to Ticketmaster and Wembley Stadium for comment on the issue. It's clear that change is necessary to ensure equal access for all fans, and it's up to venues, ticket sellers, and artists to make that happen.

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