December 24th 2024.
Yesterday, Morrisons customers were left feeling quite frustrated and angry due to a sudden system meltdown. It couldn't have happened at a worse time, just days before the Christmas holiday. To make amends for this major IT glitch, Morrisons has taken responsibility and promised to make things right by offering customers discounts on their big shop today.
The chaos caused by the glitch affected thousands of shoppers, both in-store and online. Many were unable to use their More card or take advantage of discounts they were entitled to. One shopper shared their experience of receiving an error message when attempting to use a promotion at the self-service checkout. This only added to the frustration and disappointment felt by Morrisons customers.
But there is good news! According to the Sun, Morrisons has come up with a plan to make it up to their loyal customers. They have announced that all shoppers will receive a 10% discount at the till, which is certainly a nice surprise. In a statement, Morrisons declared, "Now is the perfect time to visit Morrisons for amazing deals as we have introduced huge price drops for ALL our customers today and TOMORROW." It's definitely a silver lining in the midst of this unfortunate situation.
Interestingly, Morrisons' competitor, Iceland, actually benefited from the issues at Morrisons. They reported a significant increase in last-minute sales, which tripled due to the system meltdown. To make up for the inconvenience caused to their More card customers, Morrisons has decided to offer the top 100 More Card discounts to ALL their customers. This includes deals on vegetables, turkeys, spirits, and even champagne. As an added gesture of apology, More Card customers will also receive an extra 10% off their entire shopping trip.
However, there may be some local restrictions on this offer, so it's best to check with your local Morrisons store. But overall, this is a great deal that is available until closing time today. One customer, Moira Redhead, shared her disappointment with the situation. She is disabled and has a weakened immune condition, and unfortunately, her Christmas delivery was not received as planned to her home in Northumberland. Since she doesn't drive, she was unable to make it to the shops before Christmas Day. She reached out to customer services for help, but unfortunately, they were unable to reinstate her order or offer her a delivery slot. Moira expressed her frustration, saying, "There's nothing they can do." They offered her a "£10 goodwill voucher," but it's not much consolation for her current predicament. She is unsure of what to do now and is feeling quite helpless.
For the latest updates on this situation, be sure to follow The Agency on Twitter and Facebook. You can also sign up for daily push alerts to receive The Agency's articles directly to your device. Let's hope that Morrisons can quickly resolve this issue and make it up to their loyal customers.
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