August 17th 2024.
Marcus Wareing has dedicated 35 years of his life to working in restaurants. For him, dining out is a little luxury that allows people to enjoy delicious food and drinks without having to cook for themselves. However, this experience can sometimes be ruined by the behavior of other diners. It could be the rude treatment of waiters by the table next to you or the chaos caused by a screaming child running wild in the restaurant. As a judge on MasterChef: The Professionals, Marcus has likely witnessed it all.
At 54 years old, Marcus has spent most of his life in the restaurant industry. Until last December, he owned and operated his own Michelin-starred restaurant, Marcus, in Seven Dials. With his vast experience, he has a good idea of what really gets under the skin of restaurant-goers. According to Marcus, there are two things he wishes customers would stop doing, the first being using their phones while at the table. He believes that people should put down their phones and simply enjoy their meal and the company they are with. Taking photos of food has become a common practice, especially at aesthetically pleasing restaurants. However, Marcus encourages diners to focus on the experience and savor the flavors, rather than capturing the perfect Instagram photo.
The chef finds it "weird" how attached we have become to our phones when we go out. He often sees people glued to their screens, whether it's a romantic dinner or a night out with friends. To him, this takes away from the purpose of going out in the first place. Marcus believes that people should disconnect from their devices and connect with the people around them.
The other thing that irritates Marcus is when people complain after they have finished their meal. He has noticed that most people don't bring up any issues while they are still in the restaurant, even if they are unhappy with their food. Instead, they wait until they are home to send an email or write a negative review on Tripadvisor. As a chef, Marcus wants his customers to be happy, and he believes that most restaurants feel the same way. If a customer speaks up during the meal, the restaurant can rectify the problem and make things right. However, once the meal is over, it becomes more difficult to fix the issue and make the customer happy.
Marcus also shared his thoughts on the popularity of Dishoom, a Bombay-inspired restaurant chain. Despite being open for 14 years, people still queue for hours to get a table. As an ambassador for P&G Professional, Marcus believes that Dishoom's success is due to their excellent story-telling and social media presence. He has experienced the power of social media himself when he visited a Dishoom location for a breakfast meeting and was surprised to find it full on a rainy Tuesday morning. Marcus believes that social media, especially platforms like TikTok, has changed the way people go out to eat.
As someone who has spent his life in the restaurant industry, Marcus has valuable insights into the dining experience. He encourages customers to speak up if there is a problem during their meal and to disconnect from their phones and enjoy the company of their loved ones. And as for Dishoom, Marcus may not be a fan of waiting in line, but he still appreciates their food and recognizes the power of social media in the restaurant industry.
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