August 30th 2023.
Mumbai is taking an important step to ensure citizens get the help they need. The Guardian Minister of Mumbai Suburban District, Mangal Prabhat Lodha, has asked the BMC to set up help desks for patients at main hospitals and suburban clinics of the Mumbai Municipal Corporation.
Today, the Mumbai Municipal Corporation announced the commencement of the help desk initiative and has named it "Rugna Mitra". To ensure convenience, cabins for the help desks will be set up near the main hospital entrances or registration counters.
The help desks will be operated by trained staff members who possess excellent communication and soft skills and are proficient in Marathi, Hindi, and English. They will be available for 3 AM, 2 PM and 1 AM shifts at main hospitals, and 2 AM and 2 PM shifts at the suburban clinics. The help desks will also be equipped with computers, telephone lines, registration logs, and informational brochures.
The help desk initiative is an important step by the Mumbai Municipal Corporation to ensure citizens get the help they need. The initiative will provide timely information, organized support, and assistance to patients and their families.
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