Charles Duhigg, in his book Supercommunicators, has a neat question to understand the expectations of those we’re communicating with – does the other person want to be helped, hugged, or heard?
People who want to be helped are open to problem solved. People who want a hug just want the support. People who want to be heard just need a listener.
The first step in effective communication requires recognizing what kind of conversation is occurring.
