Greggs now prohibits customers from using headphones while in their stores.

Customers who seem disoriented are increasingly common in our store.

November 7th 2024.

Greggs now prohibits customers from using headphones while in their stores.
Do you fancy a delicious sausage roll from Greggs? Well, before you make your way to the outlet in south London, you might want to take out your headphones. That's because the branch in Croydon has recently announced that they will no longer serve customers who are wearing headphones.

A sign has been put up at the bakery, kindly reminding customers to remove their headphones or AirPods and end their phone calls before approaching the counter to place their order. According to a staff member, this may seem like a blunt approach, but they feel that they have no other choice. In recent times, more and more customers seem to be lost in their own world, making it difficult for the staff to serve them quickly during busy periods.

The staff at Greggs are always eager to help and ensure that all customers are served efficiently. However, this becomes impossible when customers are unable to hear the staff's instructions or questions due to their headphones. Therefore, the decision to refuse service to those wearing headphones is a necessary one.

It's worth noting that this rule is specific to this particular branch and has not been implemented company-wide. Greggs has not officially commented on this matter, but it's sure to be a rude awakening for customers who are used to being in their own world while ordering their food.

Not all customers are happy with this new rule, as seen from a comment by a user named Chandy.org on social media. They rely on their noise-cancelling headphones to go out and be around people, and this decision by Greggs is seen as a lack of accessibility. On the other hand, some customers are applauding the bakery for this move. One user even wrote, "full marks to Greggs!"

It's certainly a fascinating move by Greggs to encourage presence and community in a world where we are constantly connected. This decision may not be popular with everyone, but it's a step towards creating a more engaging and interactive environment for customers. So, next time you visit Greggs, remember to take out your headphones and be present in the moment.

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