July 25th 2024.
A recent software update turned out to be the perpetrator behind a widespread IT outage that affected millions of computers, causing chaos in travel and healthcare systems. The company responsible for this mishap has now come forward to offer their partners a small token of apology in the form of £7.75 gift cards.
In a heartfelt email sent to the Crowdstrike team and their partners, Daniel Bernard, the chief business officer, expressed his sincere apologies for the inconvenience caused. He acknowledged the additional workload that the July 19 incident must have caused and wanted to show his gratitude by treating everyone to a cup of coffee or a late-night snack.
The recipients of the email were given a special code to be used on UberEats, with a value of £7.75. However, it seems that fate had other plans as many employees who tried to redeem the voucher were met with yet another error message, stating that the voucher had been canceled by the issuer and was no longer valid.
Upon further investigation, it was revealed that Uber had flagged the voucher as fraudulent due to the high volume of people attempting to use it. This came as a surprise to the company, as they were trying to make amends for their mistake and did not anticipate this roadblock.
In a letter addressed to their customers and partners, chief executive George Kurtz highlighted the fact that such incidents can be exploited by adversaries and bad actors. He urged everyone to remain vigilant and only engage with official CrowdStrike representatives.
Industry expert Adam Leon Smith of BCS, the Chartered Institute for IT, warned that it could take weeks for all the affected computers and systems to be fully restored. Meanwhile, Mr. Kurtz stated that it would take some time to get everything back to normal. He reassured customers that their mission is to ensure that every single one of them is fully recovered and protected from any future threats.
The consequences of this outage were far-reaching, with passengers being stranded in airports for more than 50 hours due to flight cancellations. Vacationers in Corfu, Greece, shared their woes about being stuck in the airport for over two days, desperately trying to get back home.
Airlines were unable to process passengers' information and had to resort to manual check-ins at airports around the world. This resulted in 167 flights departing from the UK and 171 incoming flights being canceled on Friday alone. The impact of this IT outage was significant, but the company is determined to do everything in their power to make things right for their customers and partners.
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