Madikeri, Feb. 2: The District Consumer Disputes Redressal Commission has ordered a fine of Rs. 10,000 to be imposed on a telecom company for providing post-paid facility instead of prepaid facility to its customers.
Bharatesh G.M, a resident of Virajpet taluk, visited the Airtel service office in June 2025 and requested to port (change) his corporate connection to Airtel prepaid. The office staff said that he should port out and then change it. On their advice, Bharatesh ported out his connection and got a prepaid SIM.
A few days later, Bharatesh received an e-mail saying, “Your post-paid connection has been provided.” The Airtel post-paid plan was activated without Bharatesh’s permission.
When he mailed to Airtel about this matter, he was told to wait 90 days for the prepaid connection.
But since it has not changed till now and since he is also receiving a postpaid bill every month, Bharatesh has filed a complaint with the Consumer Commission.
The Commission registered the case, heard the arguments of both the parties and after examining the documents, it was observed that the post-pay Airtel service was provided without permission instead of the prepaid facility.
Since the company followed unfair business practices, the complainant has been ordered to pay Rs. 1,418 as the amount paid for post-pay, Rs. 5,000 as compensation for the mental anguish caused to him and Rs. 5,000 as litigation expenses.
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