July 6th 2025.
The company has come under fire for the terrible conditions that passengers are experiencing onboard Eurostar. It seems like just a few weeks ago, they were already facing a similar situation where they were forced to sleep in toilet cubicles due to cancellations. It's frustrating and chaotic, to say the least.
Today, angry passengers took to social media to express their disappointment and anger towards the situation. According to their posts, they were left without working toilets for more than three hours on trains that were incredibly stuffy and had no air flow. The operator's response to one traveler was to send a replacement train to take them to London, which should be arriving shortly. However, they were asked to leave the train for their own safety and wait for instructions from the onboard team.
Unfortunately, the lack of communication from the company has caused serious concern among the passengers. One passenger, Serge de Gheldere, wrote on social media that it has been almost three hours and they still have no information or proper ventilation. It's not just an incident or bad luck, but rather a lack of planning on the company's part. Instead of opening more doors and trusting the passengers, they only have one or two doors open, causing people to almost suffocate. This is especially alarming for passengers with asthma or young children onboard.
It's not just one or two passengers who have expressed their frustration. Another woman shared that she was traveling with two children who were overheating, and to make matters worse, there were no functioning toilets on the train. Eurostar has stated that they are working on getting replacement trains, but the cause of the chaos remains unknown. Metro has reached out to Eurostar for a comment on the situation.
This is not the first time Eurostar has faced such issues. In June, services in both directions between London St Pancras International and Gare Du Nord in Paris were suddenly cancelled due to two separate collisions near Lille that resulted in two fatalities. To add to the chaos, it was reported that 600 meters of copper cables were stolen, causing the operator to have to run alternative, longer routes.
For those who have been affected by the delays, it's important to know your rights. You have three months from the date of your scheduled travel to claim a refund. The Eurostar website states that if your train is delayed for 60 minutes or more, you are entitled to claim compensation. However, they ask that you wait 24 hours before making a claim to allow their systems to process the delay details. If you didn't book directly with Eurostar, you will need to contact the person or company you purchased your ticket from.
If your train is canceled or delayed before departure, you have the option to exchange your unused ticket for free, claim an e-voucher, or request a refund. In the midst of all this chaos, it's important to stay informed and updated on the latest news. For the latest updates on London news, make sure to visit Metro's London news hub.
After hours of delays, some carriages were turned back to the station they departed from, leaving many passengers with nowhere to stay as the trains arrived back very late in the evening. It's a frustrating and exhausting situation for all those involved, and we can only hope for a speedy resolution and better communication from Eurostar in the future.
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