November 3rd 2024.
Hospital administrators have issued an apology to Martin for the way he was treated during his recent visit. The 75-year-old great-grandfather had developed pneumonia and ended up having to sleep on the hospital floor for 12 hours while waiting for a trolley in the emergency room. Martin's wife, Tracy, became concerned about his breathing and quickly called for an ambulance to take him to the hospital.
Unfortunately, Martin's wait in the emergency room was far from comfortable. He was in a lot of pain from his back and was unable to lie down for the entire 12 hours. In an attempt to make himself more comfortable, he initially tried lying across some plastic chairs in the waiting room. However, he was soon told he couldn't do that because the chairs were needed for other patients. Without any other options, Martin resorted to lying on the floor with his walking stick by his side.
Martin, who suffers from Multiple Sclerosis, was eventually given a trolley, but even that was located in a busy corridor with no privacy. It was a difficult and uncomfortable experience for the 75-year-old, and his wife was heartbroken to see him in such a state. She compared the level of care he received to that of a third-world country. Tracy explained that while she holds no ill will towards the hard-working staff at the hospital, the entire system is simply stretched too thin.
Martin's health conditions leave him virtually bedridden, and Tracy is his primary caregiver at home. When his breathing became worse, Tracy called for an ambulance and explained his condition to the paramedics. However, upon arrival at the hospital, Martin was sent to a waiting room with nothing but plastic chairs. When his pain became too much, he tried lying across the chairs, but a nurse told him he had to sit up as the chairs were needed for other patients.
By 6pm, Tracy had asked about Martin's blood test results, only to be told that he had been mistakenly discharged. He was later seen by a doctor and given antibiotics and a nebulizer for his pneumonia. However, he still needed an X-ray, so they were back in the waiting room. Around 8:30pm, Tracy asked for a trolley for Martin, but he was in so much pain that he ended up lying on the floor outside the X-ray room.
It wasn't until 12:30am that Martin was finally given a bed in the majors' department, but he was still in a busy corridor with no privacy. Almost 48 hours after arriving at the hospital, Martin told Tracy that he wanted to go home. However, nurses said they needed his blood test results before he could leave, even though he was against their advice. By 3pm, Martin had had enough and decided to discharge himself from the hospital.
Tracy plans on filing a formal complaint with the hospital about their treatment of Martin. In response, Sarah Vaux, the interim chief nursing officer for Medway NHS Foundation Trust, issued a statement expressing their regret for Martin's experience and the distress it caused him and his family. She explained that the hospital is currently seeing a high number of patients who require admission for treatment, which can lead to longer wait times and patients being moved to different locations within the hospital.
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