January 7th 2024.
Linda Trestrail and Wendy Russell were astounded to find that airport staff had put them on the wrong flight and they ended up in Menorca instead of their intended destination of Mallorca. The two disabled pensioners had booked a package holiday with Jet2 and were just ten minutes from landing when they heard the plane's captain announce they were soon to be in Menorca.
The pair, who eventually arrived at their correct destination 12 hours late, blame a 'catalogue of errors' by various staff for ruining their holiday. Jet2 have now issued an apology, claiming it was down to 'human error' and the third party special assistance provider at Bristol Airport, where they flew from.
Linda, aged 69 from Plymouth, Devon, was shocked to find out that it was people, not bags, who had been put on the wrong flight. She said: "The reason we booked Majorca is because of the short flight, we knew our mobility wasn't good so didn't want to do much travelling - we are disabled pensioners."
The pair had passed through security, had their tickets checked by the check-in desk, security, a person at the gate desk, and a member of ground crew staff on the bus - who even did a head count and confirmed the numbers. They were then directed to their seats on the plane.
However, when Linda looked out the window and saw that they were flying over land, she knew something was wrong. She said: "I have been to Majorca before, and you arrive over the sea." It turns out three seats on the Menorca flight were empty, matching Wendy and Linda's seat numbers on the flight to Palma De Majorca.
After landing, the horrified pair were told to stay on the plane while the captain admitted he had never heard or experienced such a mistake in his whole career. Wendy, who had three brain operations and suffers from arthritis, said: "We went through five major checks there and no one picked up the error - it begs the question about what is going on."
They waited several hours at Menorca airport with the 'kind assistance' of a Jet2 manager before finally boarding a flight to Majorca. On landing, they were reunited with their luggage - which had been put on the correct plane - and taken to their resort in a private car.
Linda said they were in an awful state when they arrived, exhausted, legs and feet 'like balloons' and hardly able to move. They received an apology from Bristol Airport, but Jet2 never contacted them. They eventually received an offer of a 'free excursion' from a Jet2 rep, which Linda said was ridiculous considering their mobility issues.
The pair were apparently 'famous' on Majorca that week, with people coming up to them and asking if they were the ladies who had been put on the wrong flight. After Linda and Wendy spoke to the media, Jet2 offered an 'appropriate gesture of goodwill' and admitted it was down to human error. They said they have been given additional training to ensure the mistakes are not made again.
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