Banking app crashes, clients can't view transactions

Many customers have been encountering difficulties while trying to use the Lloyds app. Numerous individuals have expressed frustration with the technical issues, claiming that they are unable to view their transactions or that their accounts appear to be empty. According to Down Detector, a website that tracks outages, there have been over 500 reports this morning alone.

Out of these reports, 75% were related to online banking while the remaining 25% were regarding the mobile banking app. One customer expressed their frustration by stating, "Absolutely disgusting!! I have an important payment to make and my banking is down. Was there no prior warning about this? Is it just regular maintenance? It's impossible to get in touch with someone to find out." Another customer shared, "I cannot access online banking through the phone app. An error message keeps popping up, saying that Lloyds is experiencing problems and to try again later." Shockingly, one customer even reported, "All of my transactions have disappeared and it seems like one of my accounts has been emptied!"

These issues come on the heels of recent reports of problems for Virgin Money customers, with over 100 reports on Down Detector today alone. In response to a customer on Friday, a spokesperson said, "We apologize for any difficulties you experienced with the app. We have recently received an update that a fix has been implemented for an issue that was reported earlier today regarding customers not being able to view their transactions. If this is the problem you are facing, please fully close the app and all background apps and then reopen the app and refresh your transactions."

They also suggested that customers delete the app entirely and reinstall it if the issue persists. For the latest news updates, follow The Agency on Twitter and Facebook. You can now also receive articles from The Agency directly on your device by signing up for our daily push alerts. Thank you for your patience as we work to resolve this issue.

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