February 28th 2024.
A restaurant in Metro Atlanta is under scrutiny for surprising its customers with unexpected charges, leaving one particular diner feeling cheated. Katch Kitchen and Cocktails is facing backlash for not being transparent about their added fees.
Dramaine Smith, an insurance broker and tax franchise consultant, recently visited Katch and noticed a peculiar charge on his bill. In an interview with 11Alive, he expressed his confusion and surprise at the unorthodox fees. "We went to Katch, which is just around the corner from my office in Tucker," Smith explained. "When I looked at the receipt, I saw a band fee and an entertainment band fee, and I thought, that's a little strange."
Upon further examination, Smith realized that he was being charged $20 more than he had anticipated. He then approached the staff to inquire about the additional charge that he was not aware of. In response, a spokesperson for Katch stated that the $10 per person fee is a standard charge for live performances at their restaurant. This fee is meant to cover the costs of hosting entertainment, which is a common practice in the industry. The spokesperson also noted that, like many other Black-owned restaurants, Katch is facing financial challenges and splitting these costs with customers is one way to support their business.
However, Smith remains unconvinced and questions why customers have to pay for something they did not expect or request. He urges restaurants to be more transparent about such charges, stating, "Why do I have to pay for the entertainment at a restaurant where you could just include the cost of the band in the overall price and we can all enjoy it?" Smith believes it would be a more pleasant experience if the entertainment was a surprise rather than an additional charge on the bill.
Smith's main concern is that these unexpected charges take away from the overall dining experience. He feels that restaurants should not hide these fees until it's time to pay, as it can be a letdown for customers. Katch, on the other hand, maintains that they inform all customers of these charges when making a reservation. However, Smith did not have a reservation and was not aware of the added fees until he received the bill. Despite this discrepancy, Smith believes that constantly worrying about extra charges can be a distraction from enjoying a meal and having a good time. After all, he says, "You go out to have fun, not to constantly search for hidden fees on your bill."
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