November 28th 2024.
Lilydale is a small, picturesque town in Tasmania that looks like it's straight out of a postcard. However, there's an ironic twist to this beautiful image - some of the locals claim that they can't even get Australia Post to deliver their mail to their homes.
The residents of Lilydale have expressed their concerns over the fact that they are not eligible for street or large parcel delivery. Instead, they have to make the journey to the tiny Lilydale Post Office to collect their mail between 9am and 5pm, Monday to Friday. This has caused quite a headache for people like Lisa and Ashlee Morgan, who have been living in the area for almost two years. They have missed important bills and other mail due to this inconvenient situation.
In fact, Ashlee even shared how they fell behind on their rates and received a threatening letter from debt collectors because they missed a bill. It's a frustrating and stressful situation for the couple, who have to take time off work and go to the post office during their working hours just to collect their mail. Ashlee even had to change her working hours to accommodate this long and tiring process.
The lack of delivery services also poses a problem for the Morgan family's young son. They almost missed an appointment with the Royal Children's Hospital because the post office staff refused to give them their mail, claiming it was addressed to their one-year-old son. Ashlee pointed out that if the mail was delivered to their home, it wouldn't have been an issue.
But it's not just the Morgan family who are struggling with this situation. The Lilydale Post Office has no ramp access, making it impossible for wheelchair users to access it. And for those who can make it inside, there are stairs with no handrail, making it difficult for people with mobility issues. Ashlee's mother, who has multiple sclerosis, also faces challenges when it comes to collecting large or heavy packages from the post office. She has to rely on Ashlee to do it for her, which adds to the already stressful situation.
With Christmas just around the corner, Australia Post has reintroduced weekend deliveries to many locations. However, Lilydale is not one of them. The Morgan family has started an online petition to demand that Australia Post starts delivering mail directly to homes in Lilydale and make the post office more accessible. The petition has already garnered close to 140 signatures.
When asked about the situation, an Australia Post spokesperson explained that like many rural communities, Lilydale has a roadside delivery service for small and medium parcels, as well as letters. However, this service is only available for letterboxes that meet certain size and access requirements. The spokesperson also mentioned that they are working with the Lilydale Post Office's owner to address the concerns raised by the community and make improvements.
The Morgan family has even expressed their willingness to install a letterbox on their property as long as Australia Post can guarantee regular mail deliveries. However, this solution may not be feasible for all residents who cannot afford to do the same. Australia Post has assured that they are working with the post office owner to explore possible improvements and urged customers to reach out for more information.
In the meantime, the Morgan family and other residents of Lilydale continue to face the inconvenience and frustration of not having their mail delivered directly to their homes. They hope that with their petition and the support of the community, they can bring about a change in this situation. After all, everyone deserves to have their mail delivered to their doorstep.
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